Shipping Policy

At relevaCare, we strive to get your order to you as quickly as possible.

📦 Order Processing & Handling

• Processing window: Orders are prepared for dispatch within 1–3 business days. During peak periods, handling may extend to up to 6 business days.

• Cut-off: Orders placed after our daily cut-off may be processed the next business day.

• Pre-orders / backorders: Estimated dispatch dates are shown at checkout/email. Dates are estimates only and may change; we’ll notify you of material changes.

• Split shipments: We may ship items separately to speed delivery. You will receive separate tracking numbers.

🌍  Estimated Transit Times (business days)

These are estimates, excluding handling, customs clearance, weather, and other events outside our control.

• • USA: 4–8 (From US Warehouse)
    

  • Canada / Australia: 4–12
    

  • New Zealand: 2–5
    

  • United Kingdom / Switzerland / Germany: 3–8
    

  • Singapore / United Arab Emirates: 4–8
    

  • Europe (other): 5–15
    

  • Other countries: 5–25
    

Shipping times may vary depending on your location and customs processing.

🚚 Tracking

Once your order ships, you’ll receive a tracking number via email. Please allow a few days for tracking info to update.

💡 Please Note

• We are not responsible for delays caused by carriers, weather, or customs.
• Make sure your shipping address is correct before placing your order—we're not responsible for orders sent to the wrong address.

❓ Questions?

Email us at support@relevacare.com and we’ll be happy to help!